Refund policy

Veritas Equip sells commercial hospitality and catering equipment to businesses across Australia. This policy explains what happens if something is wrong with your order.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. These guarantees apply in addition to any manufacturer warranty, and they apply to business buyers as well as individuals.

If there is a major problem with your equipment, you can choose a refund or a replacement, and you may also be able to claim compensation for other reasonably foreseeable loss. A problem is major when the equipment is unsafe, is significantly different from what was described, does not do what we said it would do, or has a fault that cannot be easily fixed.

If there is a minor problem, we will arrange a free repair, or offer a replacement or refund. Minor problems are usually handled through the manufacturer service network.

Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

Please contact us before returning anything. Commercial equipment is heavy and most of it ships directly from our suppliers, so returns need to be arranged rather than simply sent back.

Send us your order number and a description of the problem, with photos if you can. We will arrange the repair, replacement or refund and confirm in writing what happens next.

If equipment arrives damaged, tell us as soon as you can and keep the packaging. Freight damage claims are far easier to resolve early.

Where a return is accepted because equipment is faulty, damaged or not what you ordered, you do not pay the return freight.

Change of mind

We do not offer change of mind returns. Freight on commercial equipment is a significant cost and items ship direct from our suppliers.

Please check dimensions, capacity, power requirements and site access before you order. If you are unsure about anything, send us a question through our contact page first and we will get you an answer.

Refunds

Approved refunds are made to the original payment method. Once we process a refund, your bank or card provider may take a few business days to show it.

Questions

Send us a message through our contact page with your order number and we will come back to you during Australian business hours, Monday to Friday.