Terms of service

These terms apply when you buy from Veritas Equip. By placing an order you agree to them.

About us

Veritas Equip is an Australian business based in Sydney, New South Wales. We supply commercial hospitality and catering equipment to businesses across Australia.

Equipment is for commercial use

The equipment we sell is intended for commercial hospitality use, not domestic kitchens. Much of it requires professional installation, and some of it requires a licensed electrician or plumber. Installation is not included unless we have confirmed otherwise in writing for your order.

Orders

Your order is an offer to buy. We accept it when we confirm your order has been dispatched. Until that point we may decline an order, for example if the item is unavailable, if we cannot deliver to your address, or if there has been a pricing or description error.

If we cannot fill your order, we will tell you and refund you in full.

Prices

Prices are shown in Australian dollars. Any GST is shown at checkout. Delivery freight is calculated at checkout and shown to you before you pay.

We work to keep pricing accurate, but errors happen. If we find an error on an order you have placed, we will contact you before processing it. You can then confirm the corrected price or cancel for a full refund.

Product information

Specifications, dimensions and images are supplied to us by manufacturers and distributors. Manufacturers change their products from time to time. If an exact specification matters for your site, ask us before you order and we will confirm it with the supplier.

Delivery

Delivery times are estimates, not guarantees. Equipment ships from our suppliers and timeframes vary by product and location.

Please make sure someone is available to receive the delivery, and that the equipment can physically get into your premises. Check doorways, lifts, stairs and corners before you order.

Warranties

Equipment is covered by the manufacturer warranty that applies to that product, together with your rights under the Australian Consumer Law. Warranty terms vary between manufacturers. If you would like the warranty details for a specific product before buying, ask us and we will confirm them.

Returns

See our Return and refund policy.

Liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

To the extent permitted by law, our liability for any claim relating to equipment we supply is limited to replacing the equipment, supplying equivalent equipment, repairing it, or paying the cost of doing any of those things.

Governing law

These terms are governed by the laws of New South Wales, Australia.

Changes to these terms

We may update these terms. The version published on this site at the time you place your order is the version that applies to that order.

Contact

Questions about these terms? Send us a message through our contact page.